Log a Support Call

You can contact the Axsapt Support Service by calling 1300 AXSAPT. Your call will be logged and a reference number given to you. The Axsapt Help Desk is multi-tiered first level will ask you some basic questions that will help us eliminate common problems.

The most effective way to obtain support is to complete the following form as it eliminates the first step of asking basic questions:

Your name
Your Company
Your phone
Your email
Product
Description of Problem
Does the problem occur on more than one computer?	Yes No Not Applicable
Have you restarted your application and tried again?	Yes No Not applicable
Have you performed a Check Database/Reindex Function	Yes No
Have you recalculated balances (for reporting issues)	Yes No N/A - this is not a reporting issue