Log a Support Call

You can contact the Axsapt Support Service by calling 1300 AXSAPT. Your call will be logged and a reference number given to you. The Axsapt Help Desk is multi-tiered first level will ask you some basic questions that will help us eliminate common problems.

The most effective way to obtain support is to complete the following form as it eliminates the first step of asking basic questions:


Your Name *
Your Company *
Your Phone *
Your Email *
Product *
Description of Problem *
Does the problem occur on more than one computer? *
 Yes
 No
 Not Applicable
Have you restarted your application and tried again? *
 Yes
 No
 Not applicable
Have you performed a Check Database/Reindex Function *
 Yes
 No
Have you recalculated balances (for reporting issues) *
 Yes
 No
 N/A - this is not a reporting issue
Please type the letters and numbers shown in the image.
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